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19 September 2014

HP Urges consumers to re-check HP notebook models and HP batteries

 - Sunday, 26 June 2011, 00:00

HP is expanding its recall of notebook computer batteries due to a potential fire hazard. The batteries in question are the Lithium-Ion batteries used in HP and Compaq notebook computers sold during the time period between July 2007 and July 2008.

The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers and include batteries that were not included in previous recalls. The recalled lithium-ion rechargeable batteries can overheat and rupture, posing a fire and burn hazard to consumers.

The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled.

Remedy: Consumers are advised to immediately remove the batteries referenced in the chart from their notebook computer and contact the HP local partners to determine if their battery is included in this recall. Consumers who previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.

It is recommended that only batteries obtained from HP or an HP authorised reseller be used with HP notebook PCs.

Customer service and safety are top priorities for HP and HP fully stands behind the products it makes. HP has taken a proactive approach to this situation to ensure the safety of its customers and the integrity and quality of the products in question.

For additional information, visit the HP Battery Replacement Program website at http://www.hp.com/support/BatteryReplacement.

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