■ John Cordina
A concerned father quickly became a satisfied customer after Air Malta staff “went out of its way” to retrieve his son’s lost passport in the UK and ensure his son could visit him again next month.
The 12-year-old, a boarder in a British school, was in Malta for Easter holidays, and took an Air Malta flight to Heathrow to return to the UK last Wednesday. Since he was travelling on his own, he made use of the airline’s unaccompanied minor service, through which Air Malta officials accompany children at airports while in-flight crew ensure they are taken care of during the flight.
However, as soon as he arrived at his school, the boy discovered that his passport was missing. He immediately called his father, who in turn called Air Malta for assistance.
The following day, the father also emailed this newspaper to express his concerns. His son is set to visit again next month, but the loss of his passport put the trip in doubt, as he would have to wait for the arrival of a replacement passport.
His father noted that he was very worried about the situation, and was hoping that the newspaper could assist.
As it turns out, however, this assistance was not required. When he was contacted, shortly after sending the email, he was pleased to report that the airline had informed him that the passport had been found.
He stressed that Air Malta staff went out of their way to retrieve the lost passport, and declared himself impressed with the fast response, care and dedication shown.