The Malta Tourism Authority has held a half-day workshop on ‘Exceeding Visitor Expectations’ for people working in attractions, as part of the authority’s commitment towards promoting quality among visitor attractions.
The programme is part of the Visitor Attraction Quality Assurance Scheme (VAQAS).
Hazel Hook, quality assurance assessor with VAQAS facilitated the workshop, whose objectives were to look at personal versus practical facilities and setting service standards that staff can both engage with and be motivated by, especially if they are involved in creating them. During the interactive workshop, participants had time to network and share their experiences in visiting and running various attractions.