Melita's in-house technology team has developed a smartphone app for Android and iOS users with the aim of making life easier for customers seeking information about their Melita accounts. The MyMelita app provides easy-to-use features for managing all four services offered by the company: Mobile, Television, Internet and Telephony.

The launch of this app marks an important milestone in Melita's efforts to provide as many customer service touch points as possible and to improve the overall customer experience through an enhanced delivery of customer services.

The MyMelita app includes access to information which is normally sought through the company's call centre such as, monitoring usage for data, SMS and calls, top-up credit for prepaid mobile numbers and information requests for Melita's customer support representatives. Through the phone's in-built GPS technology, the app also enables users to identify the nearest Melita store to their location and prompts notifications of service interruptions happening on their home or office services.

The app also facilitates the bill settlement process by accepting payments through mobile.

"With the launch of the MyMelita app, Melita has taken another step to improve its overall customer experience. Melita customers who use a smartphone are now empowered to manage their accounts and seek information on a 24/7 basis without the need to call Melita. This innovation is a first for Malta and comes as a result of Melita's firm commitment to deliver a better experience to its customers. The application has been developed by talented and experienced Maltese developers within Melita's technology team. The development of this app was only possible after the company invested heavily in a converged billing and CRM system", commented Malcolm Briffa, Director of PR & Customer Experience. The MyMelita app is available for free download for Android Smartphones running v4.0 onward from Google Play store via this link: www.melita.com/MyMelitaAndroid 

An iOS version for Apple's iPhone and iPad will be available from iTunes store in the coming days.

After the download is completed, customers need only to insert their MyMelita username and password when prompted.

More features will be added to the app in the near future. Customers are invited to send any feedback they may have via www.melita.com/contactus or through the app itself.