On 9th October the Postal Community all around the world including MaltaPost celebrate World Post Day. This day enables us to reflect with satisfaction on a rich history of transformation within an industry which has played such a pivotal role in the world's marketplace. Indeed, the Post can pride itself on being the oldest medium of communication, one that still plays a key role in the transmission of information and goods.
As outlined by the Universal Postal Union's Director General Bishar Abdirahman Hussein in his message for the 2015 World Post Day, the traditional postal business line which was reliant on letter post,has been greatly challenged by faster and more efficient ways of communication thanks to the advancement in information and communications technologies. The survival of the post hinges on its ability to quickly change and innovate. MaltaPost addresses this challenge by continuously enhancing and diversifying its service offering whilst ensuring the best possible service.
The Company enhanced its clients' online shopping experience with the launch of SendOn granting the opportunity to thousands of local consumers to shop from UK online stores particularly from those which do not ship directly to Malta. Now with the launch of SendOn USA and soon SendOn Germany and Italy the Maltese consumer can shop from e-sellers worldwide from the comfort of their home or office. This year MaltaPost continued to increase its public accessibility to its services with the opening of a new Post Office in Swieqi. To continue strengthening the postal network, the opening of new branches in Smart City and Floriana are planned for the near future. MaltaPost also invested in new premises to support its Document Management Service which supports business clients to print, scan, archive and index information in both electronic and physical formats, and, when required, destructing it in a confidential manner.
"Our approach to our business is based on our inherent strengths, including a unique geographic coverage, significant and diverse product portfolio, technological capability, human capital and innovation. It is also based on the values that customers have traditionally associated with MaltaPost - reliability, security, proximately and trust." said MaltaPost CEO Joseph Gafa'
Dr Edward Woods, Chairman of the Malta Communications Authority, the regulatory body responsible for Post in Malta, stated "The Authority concurs that MaltaPost has been actively investing to provide a better service to the general public in light of recent postal trends, and at the same time retaining its universal service obligations by offering conventional postal services. The Authority also acknowledges that MaltaPost has also managed to surpass the Quality of Service targets for the universal postal service which were set amongst the highest in Europe by the Malta Communications Authority in 2014."