While many Maltese are relocating to Luxembourg to work in EU offices, the official airline of the Duchy is actively considering relocating its call centre … to Malta.

The subject of the relocation of the call centre was the principal topic of the discussions within the mixed management group on Friday.

According to the airline management, not a single job in Luxembourg is being threatened.

The problem with the call centre is that it is closed at night and weekends so many calls go unanswered.

The management has contacted other airlines such as Lufthansa, Air France and Air Malta to see how they do the job and if they can help Luxair.

The workers’ representatives are against such a move and the trade union, OGBL, has publicly opposed outsourcing and relocation to Malta.

The trade union said it has been informed by management that as from next year, the Luxair call centre’s activities will be partially handled by the Maltese call centre, Centercall.

The trade union said it was faced by a ‘fait accompli’ against the code of ethics of the company.

The workers’ representatives, as a last plea, urged taking in more employees, rather than relocating to Malta.

The trade union is inviting all members to an information meeting toi be held on Thursday, 24 January where other initiatives will be proposed.[