The Malta Independent 22 January 2021, Friday

MCCAA received over 100 complaints on refunds related to cancellation of package holidays

Monday, 16 November 2020, 18:07 Last update: about 3 months ago

Since the beginning of 2020, the Malta Competition and Consumer Affairs Authority (MCCAA) has received 105 complaints regarding refunds or other payments related to cancellation of package holidays or other cancellation of travel to other countries.

This information was tabled in Parliament on Monday by Tourism Minister Julia Farrugia Portelli, in reply to a parliamentary question by PN MP Chris Said.


In the first two months, before the first cases of coronavirus were registered, there were only six complaints sent to the MCCAA. In March, a total of 10 were registered. Between the months of April to October, there were a total of 89 complaints, with August seeing the highest number of complaints, a total of 20, followed by 18 in July.

When asked how many complaints the Malta Tourism Authority received regarding refunds or cancellation fees, Farrugia Portelli said that MTA received 102 complaints related to the cancellation of package holidays or other cancellations of holidays. “These were all made in the month of May. Between March and October there were around 40 emails sent to [email protected]

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