Please allow me, through your newspaper, to express my disappointment regarding Melita Cable’s customer service.

I phoned customer care one Wednesday evening to report that some interference was disrupting certain television stations. I checked all connections to ensure I did not have any lose connections, but the interference continued.

I was told that I would have to wait until the following Monday for their technician to see what was causing the problem. I phoned them the next morning to get a confirmation that the problem would be checked out on Monday.

Within half an hour, stations were back to normal, which proves to me that the problem was on their side and not with the outdoor distribution. I thought it best to inform them that my service was back to normal. I asked them if any works had been done and was informed that there had not been any.

I suggested they investigate the reason I had encountered interference and the answer i got was simple ok! I guess there is no proper liaison between customer care staff and the faults department!

I tried to contact the manager but was not put through.

I would have thought that Melita Cable would take more interest due to the recent abuse of their service. As a longtime paying customer, I would have appreciated more concern from their side.

Doris Xuereb

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