Middlesea Group staff recently attended a customised customer care course – Achieving Excellence in Customer Service using Neuro-Linguistic Programming (NLP).

Using NLP training methodology, the personal development course aimed to help delegates understand customers’ needs as well as motivate themselves and others.

It includes the rationale of understanding customer service, service attributes and components, NLP questioning techniques to better define customers’ requirements, active listening skills and handling complaints.

The course provided an overview of customer relationship management using NLP interpersonal skills, such as understanding the power of thinking and the unconscious mind, positive thinking, rapport, body language and communication styles, among others.

Speaking about the course, a member of staff said, “It helped me improve tremendously. It has helped me handle situations. Personally, I have achieved a lot. I would recommend it to anyone”.

Another member of staff said that the course was very useful and had helped her become more patient and thus, adopt a more positive outlook.

A service organisation, Middlesea Group places customer service quality at the forefront of its priorities.

Continuous training and human resource development is offered by the company to its staff, as part of its commitment to provide its customers with a professional service.