Total quality management

Making quality work for you is the key business issue of most executives today. As a more competitive market evolves so do the demands of the customers and only quality-oriented organisations will survive. What is quality and why quality matters will be discussed during the MISCO-TACK two-day training programme Total Quality Management being held at the MISCO Training centre in Valletta on 25 and 26 April from 9am to 5.30pm.

Mr Peter Brown will be conducting this programme. His work with TACK has mainly involved management and communication training centred on the development of tailored, in-company programmes for a wide variety of organisations. Recently, he assisted a number of companies with the introduction of BS 5750 and Total Quality programmes.

This workshop style programme involves case studies, input sessions, questionnaires and team exercises. Delegates understand and put into practice the requirements of ISO 9001 - 2000, introduce effective Quality Assurance procedures, understand and develop the concept of Total Quality Management and measure the effectiveness of Quality in the market place.

Relationship marketing

Relationship marketing is a one-day programme that shows you how to improve business profitability by building high-value relationships with your customers.

This programme is aimed at owners and managers of medium to large service-orientated organisations.

Topics discussed during this full day programme are how to recognise and develop opportunities for building high-value relationships. Identifying what customers actually want from their business relationships, how to identify and remove the business barriers that exist between you and our customers. Developing an organisational culture to meet the needs of Relationship Marketing and establishing systems for sustaining competition-proof customer relations.

Relationship Marketing is being held at the MISCO Training Centre in Valletta on 27 April from 9am to 5.30pm hours.

For more information contact M’Louise Xuereb on Tel: 2205 4124 Fax: 2124 7512 or Email: [email protected]