HP introduced an IT Shared Service (ITSS) portfolio designed to help enterprise customers effectively manage and transform their IT environments by improving IT cost efficiencies, quality of service and responsiveness across all lines of businesses.

With the HP IT Shared Service (ITSS) portfolio, customers can accelerate business and IT alignment – including staffing, structure and governance – and optimise and rationalise enterprise-wide IT resources.

The HP ITSS portfolio is enabled with enhanced service functionality, processes and technologies so that customers can transition to a shared services model. An HP-developed IT shared services reference model and gap analysis and planning support tool were developed and refined through large, complex customer engagements worldwide.