My wife and I are in our 80s. We had a telecare phone installed on the advice of the wife’s doctor. At about 10.30am on Thursday a voice told us that our telephone line had been disconnected.

My wife went next door to phone the repairs section. She spent two hours on that phone for a fat O. At last friends got through. At 9am on Friday three men came from Maltacom.

We still have no line and it is now Sunday 4 June. How is that for good customer service and care for the elderly?

T. Findley

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