Reference is made to complaints lodged by Mr T. Findley of Zabbar in his letter Telephone Service (TMID, 8 June).

We owe our customer an apology for failing to keep him in the loop with regard to efforts made by all parties involved to ensure that his telephone service was restored in the shortest time possible.

In actual fact, a technician from Maltacom’s Telecare Maintenance team attended twice to clear the fault – the first visit being just an hour or so after the report came in. On both occasions, no one was home and the customer was not informed that Maltacom had been round already.

Nevertheless, before leaving work on Friday, our technician referred the fault to the stand-by team for immediate action. Due to the nature of the fault, service could not be restored over the weekend. But it was cleared in good time the following Monday when Maltacom technicians intervened to repair a damaged cable.

The case was finally closed after the customer confirmed that he was fully satisfied with our service.

Grace Pace

Public Relations Executive

Maltacom