CSQM International Ltd has recently launched its Customer Service Certification programme aimed at offering a Certification process for organisations who take pride in their customer service.

Joe Meilak, managing director of CSQM International Ltd. commented that every society has a different level of customer service. “At CSQM International Ltd we firmly believe that a client should obtain an impressive level of service at all times, both when purchasing a product or making use of a service. We have built this based on best international practices, while accommodating a customer’s needs within reasonable parameters.”

CSQM International Limited is an experienced standardisation organisation and has recently upgraded its infrastructure investment to offer the newly launched standard.

The CSQM Standard offers private and public organisations various benefits. The Standard’s flexibility aimed at being able to be applied to any organisation together with a customer feedback loop ensuring that a customer’s feedback is processed in under 24 hours ensures the best possible customer satisfaction and analysis of feedback for possible improvement opportunities for the certified organisation.

The communication is two-way since customers wanting a guarantee of customer service should also insist that their suppliers adhere to the CSQM Standard. Interaction with the company is fully webbased and turnaround time for complaint handling is less then 24 hours.

Registration for consumers is free on www.csqm.net, through which site customers can also ensure they will remain updated with newly accredited organisations.

Striking a compromise between client expectations and commercial realities while providing a level playing field for organisations offering any form of client interaction, is the main aim for the CSQM Standard.