The Malta Tourism Authority (MTA) will be running another 11 customer service training programmes for the tourism industry, following the success of the training programmes they introduced in collaboration with MISCO last year.

The Merhba and Service Culture training programmes have proved to be particularly popular with employees of Malta Transport Authority, Air Malta, Gozo Channel, Malta International Airport and private coach, taxi and route bus drivers, as well as supervisors and managers of hotels, restaurants and other tourist service providers.

These courses proved to be so popular that they have been fully subscribed by those who were unable to attend the previous training programmes last year.

The Tourism and Support Services Training Programme is partly funded by the EU’s European Social Fund and all the programmes provided are free of charge.

The project was developed due to the need to provide a holistic approach towards training and human resource development in tourism and tourism-support services.

The programme includes training in service culture in the tourism industry, benchmarking improvement of standards and working practices, training transport service providers’ on the ability to communicate with tourists and provide helpful information about Malta, training assistance and support for small and independent businesses to help them implement high quality and effective development plans to foster growth within their respective companies, as well as a study on lifelong learning for the tourism sector.

For further information contact the MTA’s Industry HR Development Unit on 2291-5124/2 or [email protected] or http://www.misco. com.mt/mtaprogrammes.