I had never noticed it before: the Account Record Bank given to customers by the BOV informs the holders that “(the book) is not a statement and it is kept by the customer for record purposes only.”

When I discussed the matter with one of the cashiers she asked me: “But suppose that when you go home you decide to ‘deposit’ a thousand euros in your account?”

“And suppose,” I asked her, “that you decide to ‘withdraw’ a thousand euros from my account?”

“OH nooo,” she smiled at me.

It seems as if the customer is always... wrong!

Giov. DeMartino

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