I would like to draw the attention of your readers to the poor customer service offered by Melita Cable regarding its telephony service.

I have been calling technical support on 2727 2727 for the past 15 days and I’ve still not received a plausible reply. I also sent two e-mails, which were not even acknowledged.

The problem is that I am trying to call a mobile number that recently switched from one company to another from my Hello landline. Whenever I dial the number, I hear a recorded voice saying that this number does not exist. But this number more than exists. In fact, I called the landline from the mobile and got through!

When I first called Melita Cable on a Friday, after trying to get through for one hour, the representative told me that he would see to the problem and get back to me. I thought it would take a few minutes since the representative didn’t tell me that the technicians were not available or that they do not work on weekends.

Saturday morning I called again, and after 14 minutes managed to get through. First of all, I complained about the disservice and was completely ignored. Funnily enough, the representative told me that maybe the technicians, who do not work on weekends, might be doing some work from home! As if someone on leave works from home.

On Wednesday, after 10 minutes I managed to get through again. The representative seemed concerned and told me to hold the line. Only to be kept on the line for a further 10 minutes and then the line went dead! When I managed to get through the representative again promised a swift solution since the technicians were there.

Monday I called again, and this time I got through rather soon. However, still no solution in sight.

Friday I called again, and the representative said that the technicians were still working on my problem!! When I asked to speak to someone in authority he said there was nobody and thus I told him that I would write to the papers and he passed me on to the receptionist.

In the meantime, I still cannot call this mobile number, which incidentally I normally call some three times a day. Unbelievable but true. Malta Communications Authority please note. This is really shameful!

Adrian Muscat

TA’ XBIEX