On 6 August, The Malta Independent published a letter I had sent regarding Air Malta customer care.

We have been contacted by Air Malta advising us that a letter had been mailed to us in July regarding the problem we had encountered.

I explained to Air Malta, that we have never received any such letter. Air Malta then sent us a copy of the letter which cleared up the misunderstanding.

This situation arose from a lack of communication due to the fact that the letter they sent us was never received by us for whatever reason.

In all fairness, after reading Air Malta’s explanation, I felt I had to write and clear this matter up.

Joseph Calleja

Manteca, California

USA