From Mr N. Farrugia

I bought a new mobile phone from GO Mobile and after 16 days the display developed a fault.

I returned it to the shop and instead of changing it, they sent it to be repaired and offered me a very much-used mobile phone, which I refused for hygienic reasons.

After 17 days they informed me that they had sent it for repairs abroad, which could take from four to five weeks.

Is this a reasonable time? Is this customer care?

Neville Farrugia

Tarxien