The World Aviation Group, is expected to announce shortly the successful conclusion of its negotiations with two prospective clients which would mean the creation of more jobs in this two-year old business.

One can easily say, that after nearly two years of operations in Malta the World Aviation Group, a joint venture between Air Malta plc and Australian interest, can be considered as another success story, reflecting the transformation that Maltese economy has been undergoing, from a low-end manufacturing base to a high-value services oriented destination.

Centrecom, Aviation Online, BPO Services and World Aviation Services constitute the World Aviation Group. While World Aviation Services and Aviation online offer specialist airline representation in around 15 countries throughout the world, BPO Services’ core operations focus on revenue accounting and other back office services. Centrecom is a Contact Centre services provider, which handles both inbound and outbound call services, reservations and e-ticketing.

The World Aviation Group was set-up in 1989 as a small General Sales Agency operation employing around 6 people and representing British Airways interests in Malta.

In September 2006 Centrecom was launched with the mission of providing a customer contact service to Air Malta. Today, the company offers its’ services to three airlines and to other travel and tourism related companies. Its workforce has increased from 30 in 2006 to more than 160 today.

The Group has built its strength on the various attributes that one associate with the Maltese and European workforce. The high-level of commitment and multi lingual skills remain the most important. Services at the Contact Centre are provided in Maltese, English, Italian, French, German, Dutch and Flemish. In the coming weeks, the company intends to extend its services to include Spanish, Russian and Arabic.