Ever since I was tempted to change from Go to the Melita Hello system, I faced many problems especially with the frequent interruption of the telephone line. The latest instance was a few days ago, when after 12 hours without the fixed line, I was told to wait another two days for the line to be fixed.

Shame! When in this day and age there is always a very prompt method of fixing similar faults, I had to wait two whole days for a technician to call at my house.

This is sheer inefficiency because subscribers should be treated much better. It also indicates that either there are very few technicians with Melita or many other subscribers were facing similar problems and I had to wait in the queue!

One expects much better service.

Henry Calleja

St Julian’s