On Friday 12 December, our internet connectivity was interrupted at 2.30pm and it was restored only at 9pm. As we are an e-commerce company, we have incurred some losses during this downtime.

The customer care personnel of Melita were not really understanding the problems we were facing and they were suggesting sending over a technician to our premises in the following days.

At a certain point, I was even kept on the phone listening to the music for 70 minutes waiting for the customer care agent to return. No manager was present during all this time to complain to. Businesses can not afford working with an ISP having incompetent customer care (I would even say non-existing).

Henrik Piski

Qormi