Much has been said about the inefficiency of Maltapost, mostly justifiably so, and I must add my bit.

On Friday, 20 February I posted a registered parcel to my son in Cyprus, which I was told I could track online. I checked its status and found a symbol for which I needed clarification. To my amazement, Maltapost now inform me that the parcel is tracked till it leaves Malta and that if the country it is flown to chooses not to track it then they have no control over that. Should that happen, all they can do is institute an investigation a month later!

Of course, nothing of all this is explained to you beforehand, which would allow you the chance to decide for yourself whether to risk living in limbo for a month. Shame on you, Maltapost authorities, for your misleading information.

Louise Calleja

Mosta