The article on the back page ‘Wrong way’; ‘It’s ok the warden told me’ (Stephen Calleja, TMID, 25 March), relates to the traffic management services that are offered by local warden agencies to various local councils in Malta and Gozo.

The incident in question, which happened to occur in front of the offices of The Malta Independent, relates to services ordered by the St Julian’s local council and the issue of whether roads are to be closed and traffic diverted falls under the responsibility of the local council.

While every effort is made to ensure there is no inconvenience to the public, and that there is no hazard to pedestrians and other road users, the local warden does his or her utmost to manage the situation as it arises and has to deal with the emotional situations that may be the result of these inconveniences.

However, following the announcement by Chris Said, Parliamentary Secretary for Local Councils, of all the changes to the local warden system and following the discussion at MCESD where all parties concerned agreed that all the changes were extremely positive and would benefit the system considerably, the Guard & Warden Service House Ltd has stepped up considerably its training in customer relations and traffic management in general, both in a classroom environment and on-street training.

If TMID has information of similar situations in future which could be used as examples for training purposes (role plays), it would add more value to the change the government has instigated.

KENNETH DE MARTINO

Managing Director, Guard & Warden Service House Ltd