I would like to thank Oisin Jones-Dillon for all the trouble he went to, obtaining and clarifying and informing EU residents on their rights regarding Water and Electricity bills.

I, for one, am Maltese married to a Dutch national. We pay our taxes in this country and because I have a foreign surname I have also been classified as “domestic” instead of “resident” and likewise have “0” occupants on my water and electricity bill. Phoning ARMS is a waste of time; the telephone is either engaged or not picked up. Going to their office will frustrate you no end. How can we obtain answers if there is no one to help you, and we have been grossly overcharged. If we make a superficial estimate for both water and electricity charges between 2003 and today, when compared to our Maltese neighbours’ invoices, we arrive at an overcharge of approx.€4,000 – €5,000 – or more. Will ARMS be able to turn the clock back and compensate us adequately, including loss of interest? Should I stop paying my bills?

Could someone please take the issue in hand and advise me what to do?

Joan de Jong Borg Cardona

SLIEMA