As part of ongoing infrastructure development, and in line with its role as Malta’s leading quad-play telecom player, GO has just set up a unified Network Operations Centre (NOC) at its corporate premises in Marsa.
The new state-of-the-art centre allows the viewing, control, monitoring and management of GO’s entire network infrastructure from this one location. GO’s customers can therefore benefit by being provided with faster response times, quicker problem resolution and constant, secure services.
Beyond doubt, the new NOC ensures total reliability in serving GO’s extensive network across the Maltese Islands. Managed by a dedicated and highly-trained team of support technicians and operating around the clock, the NOC is designed to identify and solve any kind of network irregularity that could occur at any time. Built on the years of experienced gained from the previous distributed NOC set-ups, the new, high-tech monitoring centre is equipped with powerful hardware and software tools and is well-positioned to serve GO’s growing community – particularly corporate customers – and provide them with the most dependable customer support and value-added communications solutions for years to come.
The features and capabilities
of the unified NOC
GO’s new NOC boasts sophisticated network management, monitoring and analysis tools, enabling all faults to be recorded and handled promptly and efficiently by a team of technical specialists. The site is fully equipped with visualisations of all networks being monitored, workstations at which the detailed status of the network can be seen and the necessary network management systems to manage the networks. In addition, the centre’s set-up is supported by a disaster recovery site that ensures NOC support is always available.
Trained staff at the customers’ service
Managing the company’s mobile, fixed line, TV and IP/broadband networks on a 24x7 basis is no mean feat. A dedicated team, constant training and constant optimisation of network management systems are what make the unified NOC a success.
The NOC team’s main goal is to ensure that all GO’s services are technically top class and that the customer experience is constantly enhanced, while the amount of operational downtime is constantly reduced. This is achieved by means of continued and close network supervision through the unified NOC.
Another key function of the NOC team is to liaise with other national and international telecom operators and communication services providers in order to diagnose faults that do not originate from GO’s networks.
Through the new NOC, the technical team also provides assistance and operational technical support to other internal teams, either by telephone or by dispatching an on-site support team, including within the company’s data centres. The NOC also provides first-level ‘remote-hands’ and IP network support to the company’s customers.
Speaking about the strategic move to a new unified NOC, GO’s senior manager Video and Network Operations Centres Kelvin Camenzuli described it as: “A statement of our commitment to network reliability and quality customer service.
“Increased capacity and equipment upgrades result in faster response times, quicker problem resolution and constant, secure services. The redundancy inherent in our NOC further positions GO as the leading communications provider to the local market.”