I would like to share with your readers a wonderful experience of what after sales customer service should be like.

Two years ago I bought a digital radio in England − a PURE ONE Mini. It was a DAB digital, which was the wrong kind for Malta. Anyway, I was satisfied with the crisp clear sound on FM. After almost two years the clock display on FM wouldn’t show. So I e-mailed the company. I got an answer immediately. The same person was my contact throughout and he did all he could to help me. When nothing succeeded he asked me to send back the radio, which I posted last Tuesday.

Yesterday I got a new DAB+ radio.

Thank you very much Regenersis of Fife and of course a very special thank you to David who couldn’t have been more helpful.

Josephine Saliba

ZURRIEQ