HP has announced a comprehensive support solution that enables clients running business-critical applications on virtualised HP ProLiant servers to improve performance and availability while reducing costs and complexity.

The new HP Critical Advantage service provides clients with an assigned account team to deliver support and maintain uptime of business-critical, virtualised environments. Account teams focus on problem resolution and process improvement, which enables clients to redirect staff resources towards innovation.

HP Critical Advantage is the first comprehensive service offering from a major technology vendor that delivers support for business-critical applications in virtualised x86 environments. As more organisations implement business-critical applications on virtualised x86 servers, the need to avoid unplanned downtime while accelerating performance has increased. HP Critical Advantage services maintain clients’ uptime by offering support levels based on needs and budget.

The HP Global Mission Critical Solution Centre reduces the frequency and duration of outages by providing rapid reactive support and incident resolution for complex business-critical environments, while a defined set of proactive services based on industry best practices for change management and process improvement help prevent unplanned downtime by anticipating potential issues.

Flexible credits provide a range of services suitable for clients’ needs and credits accumulate with the number of HP Critical Advantage purchased. HP Critical Advantage Flexible Proactive Services includes a number of services. Performance & Capacity Analysis for Virtual Environments guides clients on virtualisation capacity planning to align performance with business demands and Virtualisation Readiness Workshop for Critical Applications provides infrastructure planning and assessment that help clients quickly achieve virtualisation’s benefits while mitigating potential risks.