Well here we go again - I have just visited some friends who are resident here and they too are subject to frustration and abuse as a result of Arms.

They have been refused their rights to be registered consumers and are still paying the zero rated consumers tarrifs of between 35-65% more expeisive electricity and water....  

If that wasn’t bad enough they have also been asked to pay 4.66euros each to have their last two bills revised with correct meter readings, by taking photos of the meters!!!!! - the estimated readings used have been heavily overestimated and they want the consumer to pay for their errors - why can’t ARMs with their super hi-tech services actually get to an accurate estimated reading based on the same period for the previous year.....or is that too beyond their capabilities.

Why is the consumer and the taxpayer paying heavily for their ineptitude and inefficiency....I wonder if Arms can enlighten us.

David & Caroline Reiling

Mellieha