I refer to the editorial entitled, ‘Not exactly gourmet’ (27 November). Air Malta remains committed to providing a high-level of service. For the time being, we are one of the few remaining carriers in Europe to offer a full meal service for no additional charge.

However, we agree that there are opportunities for improving our in-flight catering service, particularly on those occasions where it does not meet the high standards we set and demand. I personally regret any lapse in service resulting in dissatisfied customers.

We address all issues of this nature with our catering contractor, SkyGourmet. I am confident that they will continue to apply themselves in eradicating any issues which impact quality.

We want to ensure that our customers can enjoy our catering on every flight.

I agree with your editorial in that the world of aviation is evolving all the time and that change is needed. That’s why we are planning to reshape our in-flight service over the coming months to offer more choice, flexibility and to provide more food options that reflect Maltese traditions.

Our new brand positioning revolves around the airline becoming a recognised ambassador for the Maltese Islands in every aspect of our welcome and service. The national airline will truly be ‘Flying The Pride of Malta’ over the years to come.

Philip Saunders

Chief Commercial Officer

Air Malta