Air Malta refers to the letter, ‘What is wrong with Air Malta?’ by Ms Lesley Gail Kreupl (23 January).

We express our sincere regret for any inconvenience caused to Ms Kreupl.

Air Malta has always sought to maintain the highest level of customer service and upon notification we immediately rectified the issue. Our winter 2013/14 flight schedule to and from Munich is now available for bookings through all our reservation channels.

Stephen Gauci

Head PR & External Communications