I sincerely hope that GO subscribers will not endure the hassle I had with the service provided by the company. A few days ago a GO representative called to inform me that the modem to cover my interactive service was going to be replaced with a new one.

A few days later a technician came with a small box in exchange for the old one but did not want to install the new device as he said that another colleague would be doing the job. A few days passed and I lost all the service completely. I phoned GO to solve the problem but for a whole day various persons gave me different reasons why I had this break in service. They seemed to be at a loss, despite their interest to solve the problem. When I lost hope that I could make use of my Internet and see television, I decided to install the old modem again and all of a sudden I had the interactive programme again.

I think that once the company wants to change any apparatus in our homes, they should see that the technician does the whole job himself and not expect us customers to do the work for them. They should provide an efficient service, not a horrible one.

Henry Calleja

ST JULIAN’S