Melita has completed the recruitment and training of 20 new staff members to join its customer support teams in the call centre and in Melita outlets.

"The new additions to our customer support teams are aimed at reducing waiting times for customers, both over the phone and at retail outlets. Melita is committed to deliver quality customer support with service levels that meet our customers' expectations", commented Malcolm Briffa, Director of PR & Customer Experience.

Prior to commencing their employment, customer support staff undergo a rigorous internal training programme focused on quality of service, technical support and how to resolve billing and customer account enquiries.

As announced earlier Melita's contact centre is currently experiencing higher than usual incoming call traffic volume. Due to a recent system upgrade, certain administrative processes are unfortunately taking longer than usual. However this situation is only expected to last until the initial teething problems are ironed out. The company is working closely with its suppliers to improve the situation as quickly as possible.

In addition to increasing the number of contact centre representatives manning its telephone lines and other customer contact points, Melita has developed a web contact form accessible online via www.melita.com/contactus and customers are invited to follow the easy online process to log any billing and account administration queries.

For easy step-by-step guides on product functionality, self-help information and other useful tips visit Melita's online help centre via http://www.melita.com/help