Le Méridien St Julians Hotel & Spa in Balluta Bay is proud to announce that their Guest Experience Manager Gilbert Xuereb wonthe National Manager of the Year Award 2014. 

Gilbert joined Le Méridien in June 2012 as an Events Executive. Throughout the years Gilbert gathered a wide knowledge of the hotel's operation. His natural social skills and confidence help Gilbert to provide guest satisfaction. In January 2014 with ambition and determination, Gilbert has taken on the role of Guest Experience Manager; a very crucial role that transforms our usual hotel transactions in genuine experiences for our guests. ln no time, he has established himself as a Brand Ambassador through his positive attitude and gentlemen's manners.

Gilbert is a very passionate person and this is reflected in every action. He believes in the positive consequences of his role and manages this effortlessly by displaying a very positive and hospitable attitude. Despite the stressful situations that he encounters, Gilbert remains amiable at all times through a remarkable composed character.

Another great characteristic that Gilbert has is the ability to approach his colleagues from any department with sensitive issues and get their assistance towards our most essential common goal: guest satisfaction.Indeed, Gilbert is an excellent team player and it is a pleasure to work with him. Good communicator, resourceful throughout, Gilbert's most valuable asset is the unanimous positive perception of his services by our guests who regularly mention him on their comments. Always available for the guests, he consistently enhances Le Méridien's guests' experience, which is infinitely precious in their line of business. Without any doubt, Gilbert is a faultless representative of our 5 star services and of Le Méridien St Julians Hotel & Spa.