Which? magazine, the leading magazine that gives advice to consumers, has ranked Air Malta in 6th place amongst short-haul airlines flying out of the UK. The result of this annual survey confirms Air Malta as one of the best airlines for customer satisfaction.
Air Malta obtained a total customer score of 71% achieving high marks in the categories of punctuality, food and drink and cabin environment. This score placed Air Malta sixth-favourite with passengers, beating still competition from far larger airlines that include both legacy and low-cost carriers.
The survey was conducted amongst 11,000 Which? members who were asked to rate 16 long-haul and 20 short-haul airlines for customer satisfaction including seat pitch, punctuality, boarding, seat comfort, food and drink, in-flight entertainment, cabin environment, customer service and value for money.
Commenting on this positive result Philip Micallef, Air Malta's Chief Executive said, "We are happy to have achieved this ranking in independent research amongst travellers. Our commitment to provide the best experience for our customers is second to none. We still have a lot to do, however such good results give us confidence that we are on the right track. This achievement would not have been possible were it not for the commitment, dedication and hard work of our employees".