During the months of May and June, Melita is offering free viewing of three of its most successful entertainment TV channels to all melita digital and HD TV customers. Melita More, Food Network and Jim Jam will be available on all subscription tiers from 5th May until 4th June and thereafter different channels will be added for periodic free viewing until September 2015.
The free viewing channels will available on a special channel number: Jim Jam (Channel 750), Melita More (Channel 751) and Food Network (Channel 752).
In May, Melita More will feature the premiere of the award-winning TV series Game of Thrones, Season 5 along with other hit series such as Suits, Devious Maids, Grey's Anatomy and many more. Food Network will bring you food lovers more of the world's best Chef's, cut throat cooking competitions such as Kitchen Casino and the most homely of recipes in Grandma's Secret Cookbook. For your kids Jim Jam is packed with fun shows and colourful characters like Bob the Builder and TV's most popular penguin, Pingu!
The free viewing period is part of Melita's commitment to offer a goodwill gesture to all its customers for their loyalty to the Company. As announced last October, Melita's customers experienced service delays following a system upgrade which had caused certain administrative processes to take longer than usual. Since then service levels have returned to normal with more than 80% of calls received throughout the last months being answered in less than 60 seconds. Similarly the average waiting time throughout the same period was of less than 30 seconds.
One of the first benefits of this multi-million investment into a new Billing and CRM system was the ability to launch a self-care App for smartphones and tablets enabling customers to manage and control their services and accounts directly from their personal device. The MyMelita App was a huge success with thousands of downloads in just a few weeks enabling customers to access information such as; monitoring usage for mobile data, SMS and call bundles, top-up credit for prepaid mobile numbers, viewing and settlement of bills, and much more. For MyMelita App for Android please go to http://www.melita.com/MyMelitaAndroid or for MyMelita App for Apple iPhone/iPad go to http://www.melita.com/MyMelitaApple.
Apart from the free viewing Melita is offering free access to a number of services until September 2015 including melitaWIFI, melita TV Everywhere and melitaWIFI Travel.
Another successful customer experience initiative has been the introduction of the online contact form accessible online via www.melita.com/contactus. More and more customers are moving to electronic communications with the vast majority of emails being answered within less than 48 hours, with higher priority given to technical issues.
For full information on Melita TV channel lists and MyMelita App kindly visit www.melita.com