Maltco Lotteries has undertaken another round of essential training for all the new Maltco agents, assistants and employees who have joined the company during the past months.

The introductory training included information on all Maltco games, Anti-money Laundering procedures and Responsible Gaming.

This training follows hot-on-the-heels of having trained over 500 Maltco agents and assistants in the Customer Service with a Smile programme to ensure engaging customer service at all times in Maltco Lotteries retail outlets.

Maltco's Reporting officer on Money Laundering, Dr Maria Barbara, conducted the training sessions followed by Corporate Communications & PR manager Gertrude Borg Marks, who leads Maltco's drive to ensure that everyone working with the Maltco portfolio of games is fully conversant with Responsible Gaming principles as advocated by the company.

Stephan Magrin, Training coach and Draw Security supervisor, ensures that all personnel are able to support players in an appropriate way at retail.

In addition to the extensive training which Maltco provides to all agents and assistants, the potentially large amount of money involved in the national lottery and other Maltco branded games brings with it a significant responsibility and Maltco has very tight controls over everything from possible money laundering to irresponsible gaming.

Maltco is certified by the European Lotteries Responsible Gaming Standards and by the World Lottery Association's Responsible Gaming Framework, the highest standards attainable in the global gaming industry.