The Malta Independent 24 February 2020, Monday

iMovo's upcoming Customer Experienced Focused Conference: CX Rebooted

Thursday, 14 March 2019, 14:05 Last update: about 13 months ago

iMovo Limited, a leader in Customer Experience Management, is organising a full-day conference titled:  CX Rebooted - Delivering Exceptional Customer Experiences on Tuesday, 26 March at the Grand Hotel Excelsior, Floriana.

Aiming to inform businesses on how to best enhance their customer's experiences, this event aims to address the latest trends and innovations in Customer Experience (CX): From the evolution of CX and consumer trends to Artificial Intelligence and social customer service. Customer Experience is at the top of every business' priority list; it concerns the CEO, the CMO and even the CIO. Emerging technologies, changing consumer needs and effective use of customer data are all critical elements when ensuring your CX strategy is as powerful as possible in a competitive and digital landscape.

A number of CX professionals will share their insights and vision on how new and innovative customer service technologies are changing the way business is done. Presentations will be made by some of the key players in the industry today, including DigitalGenius, Planday, Salesforce and Zendesk as well as accomplished CX specialists from diverse organisations such as Paolo Fabrizio, a Social Customer Service expert, trainer, speaker and author of two digital customer service books: Vendere con il Servizio Clienti and La Rivoluzione del Social Customer Service, the first Italian book about Social Customer Service.

For more details about the event, speaker line-up and to register visit or send an email on [email protected]

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