Following a successful year of CareMalta's service excellence programme, I Care has now been introduced at HILA. The programme which was originally developed with the company's training partners, Think Talent, has the aim of taking the quality of service offered by the company to the next level.
A one-hour lavish event was held at the Vivaldi Hotel. CareMalta's I Care Manager Paul Pace hosted the event which was repeated twice in one day to cover the 100 employees of HILA.
The launch included special messages by former international footballer Carmel Busuttil, TV personality Claire Agius and former President of Malta, Marie Louise Coleiro Preca who spoke about 'professionalism', 'engagement' and 'compassion' respectively, the three pillars of the I Care Programme.
The event kicked off with a video clip of HILA clients sharing their experience of the love, care and attention being given by HILA's carers. A live chat with a number of so-called 'influencers', who will be entrusted with promoting he values of I Care at their place of work, was also included. Nine influencers have already been identified and trained by Think Talent.
In her message on this occasion, CareMalta's CEO Natalie Briffa Farrugia pointed out that I Care is not a set of instructions, policies or precedures. "We want I Care to become our common language. The language with which each one of us speaks whatever one's job and irrispective of the circumstances and situations one finds oneself in."
She adds "On 4th May 2018 I Care was launched at CareMalta and I am now so happy to witness the baton being extended to HILA. I personally do my role as CareMalta's CEO with a lot of love and that is because I CARE."
The participants all left their fingerprint on a large canvas as a symbol of commitment to the principles of I Care.
For information about HILA kindly visit the website www.hila.com.mt or call on 23393000.