The government on Friday announced an ex-gratia payment scheme for consumers who were affected by electricity supply interruptions during July and August 2026, a period marked by prolonged heatwaves and exceptionally high temperatures that impacted Malta as well as several other parts of Europe.

The measure is intended to provide financial support to consumers whose electricity supply was interrupted for a cumulative period of six hours or more during these two months, the government said.

Affected residential consumers identified through Enemalta's information systems will receive the payment automatically as a credit on their electricity bill, without the need to apply. The amount payable increases according to the cumulative duration of electricity supply interruptions recorded during July and August 2026.

The ex-gratia payments will be distributed as follows:

The payment will appear as a credit on consumers' electricity bills under the description "Pagament ex gratia / Ex-Gratia Payment".

Residential consumers who believe they qualify for the payment but do not receive it automatically may apply through a dedicated online portal: https://exgratiapayment.enemalta.com.mt/ from 1 October 2026 until 31 January 2027.

Non-residential consumers affected by electricity supply interruptions during the same period will be able to apply for assistance through Malta Enterprise online portal: electricitypayment.maltaenterprise.com, which will administer the scheme for non-residential accounts

Consumers requiring further information may call on 153/ext15 or email [email protected]. We remain committed to supporting consumers affected by these exceptional circumstances while continuing to invest in a stronger and more resilient electricity system for families and businesses across Malta and Gozo.