HP announced that it has been named a leader in the business service management (BSM) software market by Forrester Research, Inc., a leading analyst firm.

In the Forrester Wave BSM report, HP Software earned the highest score for business service mapping and the second highest score for both its overall current product offering and end-to-end monitoring.

Forrester defines BSM as software that dynamically links business-focused IT services to the underlying IT infrastructure.

In a separate vendor summary specific to HP’s offering, Forrester noted the strength of HP’s modular implementation approach, which “allows quick time-to-value and a step-by-step approach to managing the business services of an organisation.” The vendor summary also noted that HP Universal CMDB is “a complete system that provides the key capabilities required to support today’s business service management processes,” and that HP Service Desk Customers “are able to receive a closed-loop service health view.”

HP Business Availability Centre software, a comprehensive business service management and application management solution, helps businesses manage the health of business services and applications and optimise their availability, performance and effectiveness. Using HP Business Availability Centre along with HP Business Process Insight software further enables both bottom-up and top-down analysis.