MAPFRE ASSISTANCE, which operates in Uruguay since 1996, has begun to commercialize its “Asistencia PC” (PC Support) product in the country to provide Technical Support to personal computer users. The service includes personalized attention for computer problems or breakdowns by a technical specialist, as well as advice about other terminals such as video consoles and smartphones, and on use of social networks.
“Asistencia PC” offers telephone support, remote assistance on the client's computer by Internet and, if necessary, provides service at home. It includes repair service for breakdowns, hardware and software configuration, data recovery, computer maintenance, parental control of contents, virus removal and other services.
MAPFRE ASSISTANCE is the leading company in the 24-hour assistance market in Uruguay. It commercializes this product through its partners in the country, which include financial institutions and telecommunications operators as well as companies that specialize in computer sales. These companies offer their clients the “Asistencia PC” scheme as a supplement to their products that allows them to differentiate themselves from the competition. MAPFRE ASSISTANCE currently has over 50 corporate clients and 100 contracts in Uruguay with insurance companies, financial institutions, automobile makes and security companies.
MAPFRE ASSISTANCE is the commercial brand of MAPFRE ASISTENCIA, a leading company in the markets of Assistance and Travel Insurance schemes. It offers comprehensive solutions to its clients in four main sectors: insurance, automobiles, finances, and travel and tourism. MAPFRE ASISTENCIA has a direct presence in 44 countries and over 1,550 corporate clients. It operates throughout the world and 195 million persons benefit from its services.
MAPFRE is a multinational insurance group that conducts its activity in over 45 countries on the five continents. It is a leader in the Spanish market and the Non-Life Insurance market in Latin America, and holds sixth position in this sector in Europe. MAPFRE has nearly 35,000 employees and over 23 million clients throughout the world. In 2011 it obtained a net profit of 963 million Euros and income exceeding 23,530 million Euros. MAPFRE is listed on the Madrid and Barcelona stock exchanges and is a member of the IBEX 35. MAPFRE is represented in Malta by Middlesea Insurance, which is a member of the MAPFRE Group.