Bank of Valletta wishes to advise its esteemed customers that it will be undertaking an operational software upgrade during the period between 4.00pm on Saturday 17th and 8.00am of Monday 19th January 2015. The upgrade is in line with the plan for the bank to continue invest in its IT structure with the aim of improving the level of service across its channels.
The bank is making all the necessary arrangements to continue to provide a seamless and uninterrupted service during the upgrade period. This notwithstanding, a number of services will be functioning on a limited basis as follows:
- The ATM real-time cash and cheque deposit function will not be available during the upgrade period. All other ATM functionality will be unaffected.
- The BOV Internet Banking and BOV Mobile Banking services will not be available for a short time during the upgrade period. The BOV Mobile Top Up Service will be available only through the Bank's ATM Network whilst the BOV Mobile Payments Service will not be available during the entire upgrade period.
- Transactions effected by customers through the Bank's ATMs, the BOV Internet Banking and the BOV Mobile Banking services during the upgrade period will be processed and value dated on Monday 19th January 2015.
- Funds deposited into credit card accounts between Saturday 17th January and Sunday 18th January will be made available on Monday 19th January.
We apologise for any possible inconvenience which might be created as an effect of this upgrade. We invite anyone experiencing any problems during the upgrade period to contact us through the Bank's Customer Service Centre by email on [email protected] or by telephone on 2131 2020.