New opening hours at Identity Malta have come in to force this morning for the agency to be able to offer better services to its clients.

The previous system used at the Expatriates Unit is no longer in place but instead new front desk opening hours were introduced today. This morning Identity Malta officials were seen explaining the procedures to people who were quieting up.

The Expatriates Unit will be receiving applications from Monday to Friday between 07:30am and 11:30am, and resume processing afterwards. Identity Malta officials will be attending to the needs of all those queuing during that window period. 

Furthermore, as from Monday 1 July 2019, the Central Visa Unit will be accepting general queries and the submission of applications from Monday to Friday between 8am and 2pm. The Central Visa Unit’s extended opening hours will increase customer contact time by a weekly 12 hours.