Customer care is not a department – it is a promise
Sunday, 27 September 2026, 07:38
Last update: about 16 days ago
Katya De Giovanni
Organisations spend enormous sums building brands. They invest in advertising, attractive premises, sophisticated websites and carefully designed customer experiences. Yet sometimes all that...
Gozo can wait
Sunday, 27 September 2026, 07:37
Last update: about 16 days ago
Emmanuel J. Galea
Two of Gozo's private sector lobbies published their Budget 2027 proposals last week, within a day of each other. The Gozo Tourism Association (GTA) focuses on quality rather than quantity, and the...
Business as usual – yes but not quite
Sunday, 27 September 2026, 07:36
Last update: about 16 days ago
Frans Camilleri
In this new world of alternative facts and scant regard for the meaning of words, I find that I often have to refer to the William-Webster dictionary to find out whether my understanding of...
Before choosing the site, understand the impact
Sunday, 27 September 2026, 07:29
Last update: about 16 days ago
Ivan Castillo
The people of Mellieħa have been asking for an alternative access road for years. I have pressed for one since my first day in politics, because I have seen what happens when one of our limited...
Malta’s voice in a changing Europe
Sunday, 27 September 2026, 07:28
Last update: about 16 days ago
Anglu Farrugia
A country must know where it wants to go. For Malta, size has never prevented us from contributing beyond what geography might suggest. Our strength has often been found in dialogue, in bringing...
Which is it, Prime Minister?
Sunday, 27 September 2026, 07:27
Last update: about 16 days ago
Darren Carabott
It takes a great deal for the President of the Malta Chamber of Commerce, Enterprise and Industry to sit across the table from the Prime Minister and tell him, courteously but unmistakably, that his...
The ‘yes and unitary cultures’ in employment
Sunday, 27 September 2026, 07:07
Last update: about 16 days ago
Marco Bonnici
The working environment is not different from the wider social environment where we interact with each other and with situations involving power. There are many instances where we may say that people...
Loneliness in a society that never stops communicating
Sunday, 27 September 2026, 07:06
Last update: about 16 days ago
Ivan Bartolo
There has never been a time when we have had so many ways to communicate with one another. We have smartphones, social media, video calls, instant messaging and now even artificial intelligence, which...
Social media and free speech
Sunday, 27 September 2026, 07:06
Last update: about 16 days ago
Gejtu Vella
With widespread access to social media, almost anyone can instantly share their thoughts, opinions, and reactions with a potentially large audience. The purpose of social media, in a nutshell, is to...
Climate, conflict, migration
Sunday, 27 September 2026, 06:45
Last update: about 16 days ago
Michael Briguglio
Very often, human migration is interpreted by conflicting ideological narratives that give little space to context. Yet, there are researchers and policymakers who try to understand this complex issue...