HP has announced that it has enhanced its service management portfolio to help IT organisations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service management practices, known as ITIL v3.

ITIL v3 is a framework of global IT management best practices intended to help facilitate the delivery of high-quality IT services across the complete service management lifecycle. In conjunction with this framework, the refreshed HP Service Management portfolio helps customers align IT operations, applications and strategy to achieve better governance, compliance and efficiency across the IT environment and, ultimately, to demonstrate more IT value to the business.

The HP Service Manage-ment portfolio combines education, consulting, support and software in a set of six solutions that address all aspects of service management, including: Demand and Portfolio Management, Business Service Manage-ment, Asset and IT Financial Management, Consolidated Service Desk, Change and Configuration Management, and Infrastructure Manage-ment.

Education services, consulting services and new capabilities for the HP Business Technology Optimisation software suite are the latest editions to HP’s portfolio. HP is one of the first vendors to provide ITIL v3 certification and simulation courses that educate IT professionals on the differences between v2 and v3. The courses are now available for purchase.

Two workshops featuring hands-on simulations based on high-performance motor racing provide an overview of ITIL v3 and its business benefits (Service Management workshop) and the critical elements to successful portfolio and project management and how they impact business results (Project Management workshop).