Over 900 local shareholders accepted an invitation to meet the board and management of HSBC Bank Malta at its recent annual shareholders’ meeting. For the first time the bank also invited its 3,369 bond holders.

“This year, local shareholders went up to 9,843, an increase of 643 on last year’s figure, and a substantial increase on the 2,300 Mid-Med Bank shareholders on acquisition,” said Shaun Wallis, CEO at HSBC Malta. “The response rate to our invitation, year in year out, is excellent, and shows the great interest and loyalty of our shareholders.”

The meeting covered current developments, including the latest Gozo Service Centre, and performance of the bank as well as strategies for the future. It was addressed by HSBC Malta chairman Albert Mizzi, and Mr Wallis.

David Budd, chief operating officer of the majority shareholder and parent HSBC Bank UK, was also present and commented on HSBC’s ongoing contribution to Malta, especially in terms of shareholder value, and customer service, as well as to the community.

“HSBC is committed to involving and listening to all its stakeholders - be they shareholders, customers or staff,” said Mr Mizzi. “We aim to remain the best place to bank, the best place to work, the best company for shareholders, while also being the socially responsible bank.”

Mr Wallis explained to shareholders the bank’s continuing strong performance this year so far, with record financial results, record customer satisfaction levels and record business volumes with customers.

He explained how the bank managed to achieve this performance through increased efficiencies from the group’s global technology and processes, innovative products and services, branch make-overs, and excellence in customer service, and an ongoing drive to centralise the bank’s operations by “Joining up the bank”.