Bank of Valletta announced that it will have extended opening hours (until 4pm) in all its branches tomorrow.

“We have taken stock of the situation and we have decided to open all our branches till 4pm also on Monday to continue supporting our customers to make a smooth transition to the euro,” said Igino Xuereb, Chief Officer Operations at Bank of Valletta.

Mr Xuereb said, “We are pleased with the feedback we are getting from our customers showing that they are fully appreciative of the efforts of our employees to provide our best service standard even at these times of extraordinary demand.”

He announced that up to 3pm on 4 January, BOV employees had effected more than 42,500 over the counter transactions. “This was the first day that our branches offered a full banking service following the changeover to the euro and, notwithstanding the pressures at our counters, our employees rose to the occasion and deserve every praise for the teamwork shown and for the level of customer service they provided,” said Mr. Xuereb.

He added that Bank of Valletta has continued to deploy over 600 employees at the front line to cater for the increased demand, as well as to try to reduce customers’ waiting time as much as possible.

Between 12 and 4pm, the following banking services will be offered: cash deposits in both Maltese lira and euro, cash exchange from Maltese lira to euro, and exchange foreign currency banknotes into euro banknotes and coins.