Tektronix is expanding its relationship with Vodafone Malta, and providing its Beamer monitoring solution for customer assurance to ensure quality of service for Vodafone customers in Malta.

Beamer, part of Tektronix’ Unified Assurance solution suite, provides Vodafone Malta with an end-to-end view of the customer experience and the ability to react quickly to prevent service quality issues before they become apparent to end users.

Vodafone Malta is already using Tektronix GeoProbe network assurance solution across its entire mobile network, which provides monitoring for its GSM /GPRS and UMTS network.

“Tektronix’ Beamer solution will help to further differentiate Vodafone Malta from its competitors by allowing us to serve high-value customers with a higher degree of focus and creativity,” Joseph Muscat, CTO at Vodafone Malta Ltd, said in a press statement.

He said that Beamer gives Vodafone fast insight into service issues so that they can proactively address them. He added, “Deploying Beamer was an easy decision for us given that we’ve been using Tektronix’ GeoProbe network monitoring solution for more than two years.”

Mr Muscat also pointed out that together, Tektronix and Vodafone Malta identified the top customers representing 80 percent of the company’s revenue and determined that improvements to operational efficiency will enable the Vodafone to enhance its service delivery.

“As the first network operator in Malta to launch 3G, Vodafone Malta is clearly committed to serving its customers with excellent services and features,” said Doug Dickerson, vice president and general manager of network management at Tektronix.

Mr Dickerson also expected that using the Unified Assurance suite of applications, Vodafone Malta can now tie the customer experience to the network infrastructure to quickly diagnose and resolve issues in order to maintain high service levels.

In May, Vodafone had named Tektronix as a finalist for its Global Supplier Performance Awards. The award recognises key suppliers’ proven ability to meet the Vodafone group’s specific business requirements and track record of consistently delivering outstanding service and value over the last year.