Nigel Turner of MaST International, an affiliate of the MaST International Group Ltd, UK, will be giving a free breakfast presentation on 23 January on leadership development, and on improving customer service, the following day – both from a management and front line point of view.

Mr Turner speaks about the demands of a competitive and demanding world. “It doesn’t matter what products or services your organisation provides, you need effective service delivery, efficiency and profitability. The people you employ can make or break your organisation. If they do not have the right skills, how is your organisation going to deliver on its promises?”

The presentations will be held at Villa Corinthia, Antionette Room, Corinthia Palace Hotel, Attard. Management and other executive staff interested in bettering their product are invited to attend. Registration has to be made beforehand, as places are limited. Registration may be made by e-mail on [email protected]; by accessing www.mastmalta.com or by calling mob. 7922-2994.

During his stay Mr Turner is also offering free one-hour in-house presentations on either of these topics, or other related topics.